Sales - Technical Sales and Support

The Technical Sales and Support Team provides technical phone support to jewelers, and helps them with their jewelry making processes and procedures. We work closely with customers and take great pride in our excellent customer service.

Description:

• Improve technical knowledge base for both sales representatives and customers by conducting product knowledge training, maintaining a list of frequently asked questions, and working trade shows.
• Convert inquiries into sales by using in-depth experience to inform customers on what is needed to produce and improve on their products and processes.
• Stay current on Rio Grande products.
• Improve technical information in all catalogs, instruction manuals, videos, technical sheets and other publication and communication channels
• Collaborate with linked teams regarding products and process information.
• Communicate research information to customers or customer center agents.
• Update current technical bulletins and create new technical bulletins.
• Operate and maintain a jewelry laboratory for product testing and proving applications.
• Develop, verify and improve processes for customers and their specific applications.
• Evaluate new products as required by Product Managers to insure viability and quality of product.
• Develop and maintain world-class leading edge jewelry process expertise.
• Provide training for external customers in conjunction with the Education Team.

To be a good fit for this position, you need experience in the jewelry trade and knowledge of the processes, procedures, equipment and tools. Other requirements include phone and communication skills, a willingness to accept challenges, PC skills, and a technical orientation.