Sales - Customer Center Representative

Description:

• Answer inbound calls in a friendly and professional manner to ensure an excellent customer service experience.
• Process customer orders, Special order and catalog requests
• Screen perspective customers to ensure they meet specified criteria
• Provide information to customers including pricing, availability and product specifications
• Utilize product knowledge to assist our customers
• Assist customers by answering questions related to their account
• Process customer returns
• Resolve customer service issues to ensure a win/win
• Outbound calling campaigns to existing customer base (no cold calling)

Qualifications:

• Typing skills – minimum 45 WPM
• Excellent verbal and written communications skills
• Experience in sales and customer service
• Good PC skills including knowledge of MS Office (Word and Excel)
• Experience with CRM software a plus
• Bilingual in English and Spanish a plus