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- In addition to the responsibilities of Business Team Coach, the
Quality Coach is responsible for planning and directing activities
concerned with development, application and maintenance of training
programs.
- Develops and conducts training programs for associates in all areas
of the company.
- Trainers may have specialties, such as sales or manufacturing.
- Confers with others to gain knowledge of work situation requiring
training for associates to better understand changes in policies,
procedures, regulations and technologies.
- Formulates teaching outline and determines instructional methods,
utilizing knowledge of specified training needs and effectiveness
of such methods as individual training, group instruction, lectures,
demonstrations, conferences, meetings and workshops.
- Selects or develops teaching aids, such as training handbooks, demonstration
models, multimedia visual aids, computer tutorials and reference works.
- Conducts training sessions covering specified areas such as those
concerned with new employee orientation, on-the-job training, use
of computers and software, apprenticeship programs, sales techniques,
health and safety practices, public relations, refresher training,
promotional development, upgrading, retraining displaced workers and
leadership development.
- Tests trainees to measure progress and to evaluate effectiveness
of training.
- College degree or requisite experience required, including appropriate
training in providing adult education.
- Two or more years experience at a curriculum development level in
training at another organization required.
- Excellent communication skills, the ability to motivate individuals
from a wide range of backgrounds, and the willingness and ability to
consistently lead from the highest possible example of professional
and personal performance are all requirements of this role.
- Ability to demonstrate documentation skills required.
- A desire to pursue personal and professional growth as a part of the
role is also necessary.
© 2001
The Bell Group. All rights reserved.
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